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FAQ

  • What types of phone accessories do you sell?
    We offer a wide range of phone accessories, including phone cases and pouches, chargers and cables, wireless earphones, screen protectors, car mounts, and more. You can check out all our products at https://www.justincasehk.com/shop-all
  • Are your phone cases compatible with specific phone models?
    Yes, we provide phone cases for various popular phone models, including iPhone, Samsung, Google Pixel, and more. Each product listing specifies the compatible phone models.
  • Do you offer fast shipping?
    Absolutely! We strive to provide fast and reliable shipping services. The estimated delivery time will be mentioned during the checkout process based on your location. If there are issues, you will be well informed view email. Don't hesitate to ask for a shipment tracking number to track your orders.
  • What is your return policy?
    We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund or exchange. Please refer to our Shipping and Returns page for detailed instructions.
  • What payment methods do you accept?
    We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also offer payment options through popular digital wallets like PayPal, Alipay and WeChat pay.
  • Do you offer bulk or wholesale discounts?
    Yes, we offer bulk and wholesale discounts for qualified customers. If you are interested in purchasing a large quantity of products, please reach out to our customer support at service@justincasehk.com. You may also checkout our wholesale program at https://www.justincasehk.com/wholesale-program
  • Do you have a physical store where I can purchase your products?
    Currently, we operate exclusively as an online store. This allows us to offer competitive prices and reach customers worldwide. All purchases can be made directly through our website.
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